Privacy Policy

Webbit Media, LLC
Effective Date: June 24, 2026
Last Updated: August 18, 2026

Webbit Media, LLC (“Webbit Media,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit our website, submit a form, schedule an appointment, communicate with us, or use services provided through Webbit Media, GrowthCommander AI, or related websites, software, communications, and customer-management systems.

This policy covers communications made through websites, web forms, chat widgets, email, SMS and MMS text messages, telephone calls, voicemail, automated follow-up systems, and artificial intelligence-assisted services.

By using our website or voluntarily providing information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Information You Provide

This may include:

  • Your name

  • Business or organization name

  • Mailing or business address

  • Email address

  • Telephone or mobile number

  • Website address

  • Appointment information

  • Project requirements

  • Service interests

  • Billing and transaction information

  • Messages, form submissions, chat conversations, emails, and other communications

  • Information you provide during telephone calls, consultations, or customer-support requests

  • Communication preferences and consent records

Please do not submit sensitive personal information through an ordinary website form, chat message, email, or text message unless we specifically request it and provide an appropriate secure method.

Information Collected Automatically

When you visit our website or interact with our digital services, we may automatically collect:

  • Internet Protocol address

  • Browser and device type

  • Operating system

  • Referring website

  • Pages visited

  • Dates and times of visits

  • Links, forms, and features used

  • Cookie and tracking-technology information

  • General geographic information derived from your IP address

  • Email delivery, opening, and link-interaction information

  • SMS delivery and response information

  • Call, voicemail, and appointment activity

2. How We Collect Information

We may collect information through:

  • Our websites and landing pages

  • Contact, quote, consultation, and registration forms

  • Appointment calendars

  • Website chat and messaging widgets

  • Email and text-message communications

  • Telephone and voice-based communications

  • AI-powered chat or voice assistants

  • Customer relationship management systems

  • Payment and billing platforms

  • Social media or advertising platforms

  • Referrals, business partners, and publicly available business sources

  • Our clients when we act as a service provider on their behalf

3. How We Use Information

We may use collected information to:

  • Respond to inquiries and requests

  • Provide consultations, proposals, products, and services

  • Schedule and manage appointments

  • Create and manage customer or prospect records

  • Send service-related communications

  • Provide customer support

  • Follow up on inquiries and missed calls

  • Deliver requested estimates, reports, downloads, or information

  • Send marketing communications when permitted

  • Personalize website, email, messaging, and advertising experiences

  • Operate automated workflows and customer follow-up systems

  • Analyze and improve our website, marketing, services, and technology

  • Process payments and maintain business records

  • Detect fraud, misuse, security threats, or technical problems

  • Comply with legal, regulatory, contractual, and recordkeeping obligations

  • Establish, exercise, or defend legal claims

4. SMS and MMS Text Messaging

When you provide your mobile telephone number and consent to receive text messages, Webbit Media may send you SMS or MMS messages relating to:

  • Your inquiries or requested information

  • Appointments and reminders

  • Quotes, proposals, projects, or account activity

  • Customer service and support

  • Missed-call follow-up

  • Requested downloads or reports

  • Service updates

  • Promotional offers and marketing, when you have separately consented to such communications

Message frequency varies based on your interactions with us. Message and data rates may apply.

You may opt out of text messages at any time by replying STOP. You may receive one final message confirming that your request has been processed. For assistance, reply HELP or contact us using the information at the end of this policy.

Consent to receive marketing text messages is not a condition of purchasing any property, goods, or services. Transactional or service-related consent and marketing consent may be requested separately.

We maintain records of messaging consent, including the method, date, time, source, and language through which consent was provided. HighLevel provides tools for consent collection, separate marketing and non-marketing choices, sender identification, and opt-out processing.

Mobile Information and Text-Messaging Consent

We do not sell or rent your mobile telephone number.

We do not share mobile information, text-messaging originator opt-in data, or consent information with third parties or affiliates for their own marketing or promotional purposes.

We may share such information with service providers that help us deliver and support our messaging program, including telecommunications providers, messaging platforms, customer-management platforms, and technical-support providers. These providers may use the information only to perform services for us and are required to protect it appropriately.

Text-message opt-in data and consent will not be shared with third parties for purposes unrelated to providing the services associated with the messaging program.

5. Email Communications

We may send emails concerning:

  • Inquiries and customer service

  • Appointments, projects, and account activity

  • Proposals, invoices, and transactions

  • Service announcements

  • Educational information

  • Newsletters, promotions, and other marketing communications

Commercial emails will include a method for unsubscribing. You may unsubscribe by following the instructions in the email or by contacting us directly.

Unsubscribing from promotional email does not prevent us from sending necessary transactional, contractual, billing, security, or service-related messages.

We do not use false sender information or deceptive subject lines. Commercial email practices are intended to follow the CAN-SPAM Act, which requires accurate routing information, non-deceptive subject lines, a valid physical postal address, and a functioning opt-out process.

6. Telephone Calls, Voice Messages, and Call Recording

When you provide a telephone number and request contact, we may call you regarding your inquiry, appointment, account, project, or requested service.

Depending on your consent and applicable law, calls may be made using:

  • Manual dialing

  • Automated dialing or routing technology

  • Prerecorded or artificial voice technology

  • Interactive voice-response systems

  • AI-assisted voice agents

  • Voicemail or voicemail-drop technology

Where legally required, we will obtain appropriate consent before making automated or marketing calls or sending automated texts. FCC rules regulate certain automated calls and text messages and generally require consent in specified circumstances.

Calls may be monitored, transcribed, or recorded for quality assurance, training, documentation, security, or customer-service purposes. When required by applicable law, we will provide notice or obtain consent before recording.

Because call-recording laws vary by jurisdiction, you should not assume every communication is being recorded. When a recording notice is provided, continuing the call after the notice may constitute consent where permitted by law.

7. Artificial Intelligence and Automated Systems

Webbit Media may use artificial intelligence, machine learning, automated decision-support tools, or conversational technologies to assist with:

  • Website chat

  • Telephone answering and call routing

  • Appointment scheduling

  • Responding to frequently asked questions

  • Lead qualification

  • Conversation summaries and transcripts

  • Drafting email or text responses

  • Customer-service workflows

  • Data organization and record updates

  • Content preparation and analysis

An interaction may be handled or assisted by an AI system rather than a human. We may identify an automated or AI-powered assistant when appropriate.

AI-generated responses may contain errors or may not reflect every circumstance. You should not rely on an AI assistant for legal, medical, financial, emergency, or other professional advice. Important decisions and information should be confirmed with a qualified human representative.

We do not knowingly use customer conversations or personal information to independently train publicly available artificial intelligence models unless we provide notice and obtain any consent required by law. Information may nevertheless be processed by contracted technology providers solely to operate, secure, maintain, or improve the services they provide to us, subject to their contractual obligations and applicable policies.

The FTC advises companies to honor their privacy commitments and avoid changing data-use practices in unfair or deceptive ways, particularly when personal information is used with AI systems.

8. Cookies and Similar Technologies

Our website and service providers may use cookies, pixels, tags, local storage, session-recording technologies, and similar tools to:

  • Keep the website operating

  • Remember preferences

  • Understand website traffic and usage

  • Measure marketing performance

  • Improve functionality and user experience

  • Prevent fraud and improve security

  • Support advertising and remarketing

Website Visitor Identification

We may use website visitor identification and analytics technologies provided by third-party service providers, including Instantly.ai and related services, to better understand how visitors interact with our website. These technologies may collect information such as IP address, device and browser information, pages visited, referral source, and other website activity.

Where permitted and with your consent, this information may be combined with information obtained from third-party sources to help identify business visitors, create visitor profiles, measure marketing effectiveness, and personalize our sales and marketing communications.

We may use this information to better understand interest in our products and services and to communicate with prospective business customers where permitted by applicable law.

You may restrict cookies and similar technologies through your browser settings and, where available, through our cookie-preference or consent-management tools. Disabling certain technologies may affect the operation of some website features.

Where required, we provide a cookie-consent or preference-management tool that allows you to manage or withdraw consent for applicable tracking technologies.

9. How We Disclose Information

We may disclose information to:

Service Providers

We may use vendors that provide:

  • Website hosting

  • Cloud storage

  • CRM and marketing automation

  • Email delivery

  • Telephone, SMS, and MMS services

  • AI chat and voice capabilities

  • Scheduling and calendar services

  • Analytics

  • Cybersecurity

  • Payment processing

  • Accounting

  • Professional and technical support

These providers may access information only as necessary to provide contracted services, maintain their systems, prevent fraud or abuse, and comply with law.

Business Clients

When Webbit Media provides websites, CRM systems, communications, or automation services for a client, information submitted through that client’s services may be accessible to the client. In those circumstances, the client may be the business primarily responsible for deciding how the information is used.

Legal and Safety Reasons

We may disclose information when reasonably necessary to:

  • Comply with a subpoena, court order, or legal process

  • Respond to a lawful government request

  • Enforce an agreement

  • Protect our rights, property, users, clients, or the public

  • Investigate fraud, security incidents, abuse, or unlawful activity

Business Transfers

Information may be transferred as part of a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction.

10. We Do Not Sell Personal Information

Webbit Media does not sell personal information for monetary compensation.

We also do not sell or share mobile telephone numbers or SMS opt-in consent with outside parties for their independent marketing.

Certain analytics or advertising technologies may be considered “sharing,” “targeted advertising,” or a “sale” under some state privacy laws, even when no money is exchanged. Where applicable, we will provide legally required choices concerning those activities.

11. Information Processed for Clients

Webbit Media may provide websites, CRM services, integrations, communications, hosting, automation, and AI-assisted systems to other businesses and organizations.

When we process information under a client’s instructions:

  • The client determines the purposes for which the information is collected and used.

  • Webbit Media generally acts as a service provider or processor.

  • Requests concerning that information should usually be directed to the client with whom you have a relationship.

  • We may assist the client in responding to privacy requests when contractually and legally required.

The client’s privacy policy may apply in addition to this policy.

12. Data Retention

We retain information for as long as reasonably necessary to:

  • Fulfill the purposes described in this policy

  • Maintain customer and business records

  • Provide services

  • Document communication consent and opt-out requests

  • Meet contractual, tax, accounting, legal, and regulatory requirements

  • Resolve disputes

  • Detect misuse and protect our systems

Retention periods vary according to the type of information, its purpose, contractual obligations, and legal requirements. When information is no longer reasonably needed, we may delete, anonymize, or securely dispose of it.

13. Data Security

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information from unauthorized access, alteration, disclosure, loss, or misuse.

No website, communications platform, database, or internet transmission is completely secure. Therefore, we cannot guarantee absolute security.

The FTC recommends that businesses collect only the information they need, maintain safeguards appropriate to the information held, and securely dispose of information when it is no longer needed.

14. Your Privacy Choices

Depending on your location and applicable law, you may have the right to:

  • Request access to personal information we maintain about you

  • Request correction of inaccurate information

  • Request deletion of certain information

  • Request a portable copy of certain information

  • Limit or object to certain processing

  • Withdraw consent

  • Opt out of promotional email

  • Opt out of text messages

  • Opt out of certain targeted advertising or data-sharing activities

  • Appeal a denial of a privacy request

These rights may be subject to legal exceptions. We may need to verify your identity before completing a request.

To make a privacy request, contact us using the information below. We will not unlawfully discriminate against you for exercising an applicable privacy right.

15. Children’s Privacy

Our services are intended for businesses and adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13.

If you believe a child has submitted information to us, contact us so we can investigate and, where appropriate, delete it.

16. Third-Party Websites and Services

Our website may link to third-party websites, social networks, payment services, or other platforms. We do not control the privacy, security, or content practices of those third parties.

Review the privacy policy of any third-party service before providing information.

17. International Visitors

Our business is based in the United States. Information may be processed and stored in the United States or other countries in which our service providers operate.

By using our services, you understand that privacy and data-protection laws may differ from those in your country of residence.

18. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our services, technology, business practices, or legal obligations.

The updated version will be posted with a revised “Last Updated” date. Material changes may be communicated through our website or another appropriate method.

19. Contact Webbit Media

Questions, privacy requests, communication preferences, or complaints may be directed to:

Webbit Media, LLC
Email: rpelzar@webbitmedia.com
Website: www.webbitmedia.com
Telephone: 860-733-2370
Mailing Address: 18 Black Oak Drive, West Granby, CT 06090

For text-message assistance, reply HELP. To stop text messages, reply STOP.